Terms & Conditions


Terms & Conditions for Customer Connect Site


The data, analysis, and recommendations in Customer Connect are based on estimates and projections. For example, the interval usage data online could occasionally include estimated data or may be missing data because of temporary system availability or other technical issues. Customers should not make any decisions to purchase or size energy or water efficiency or management equipment and systems based on the information contained here.

Some pages and tabs on the Customer Connect website are hosted by a third party for New Braunfels Utilities (NBU). On those pages and tabs, the third party’s terms and conditions apply in addition to NBU’s terms and conditions and the third party’s privacy policy applies instead of NBU’s privacy policy.