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CustomerConnect Log in

Please enter the account # and email address associated with your account and click the "Reset" button.


When entering your account number, do not include any zeros at the front of your account number or the last two numbers after the dash (-)
Example: Account Number 00001234-01 This customer would enter 1234



Please enter the account # and email address associated with your account and click the "Request" button.


When entering your account number, do not include any zeros at the front of your account number or the last two numbers after the dash (-)
Example: Account Number 00001234-01 This customer would enter 1234



Please enter the email address associated with your account and click the "Reset" button. You will receive an email with instructions on how to reset your password.



Please enter the email address associated with your account and click the "Retrieve" button. Your username will be emailed to you.



To ensure the security of the account, please answer the question below



In the box below enter the digits of your account before the dash. In the second box, enter the digits of your account after the dash (occupant code).

User Login



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Forgot your username?
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**PLEASE NOTE**
New Braunfels Utilities has recently switched to Invoice Cloud, a new, integrated payment provider. Please activate your new Invoice Cloud account by clicking the “Forgot your password?” link above. This will only be required one time.


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